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21 DAY RETURN PERIOD
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FAQS


DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER? 

You do not need to create an account to place an order, you can choose to create an account or simply check out as a guest.

WHICH COUNTRIES DO YOU SHIP TO?

We ship to all countries from our central fulfillment centre.

DO YOU OFFER FREE SHIPPING?

We certainly do...

FREE REGULAR EXPRESS POST ON ALL ORDERS OVER $150
FREE DHL EXPRESS POST ON ALL ORDERS OVER $300

IF I SPEND UNDER THE MINIMUM AMOUNT FOR FREE SHIPPING WHAT ARE THE SHIPPING COSTS AND HOW LONG WILL IT TAKE?

Please see pricing and delivery times below:

SERVICE COST ESTIMATED DELIVERY TIME TRACKING
Regular Express Post $15AUD 5 - 7 business days Yes
DHL Express Post $20 3 - 5 business days Yes

WHERE DO YOU SHIP FROM?

All our products are shipped from our warehouse in China unless stated otherwise.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently accept Visa, Mastercard and American Express debit and credit cards. We also have Paypal as an option and Afterpay.

WILL I HAVE TO PAY DUTIES OR TAXES?

Generally only items over $500 are subject to duties and taxes so in most cases you will not be liable. If you are concerned that you may be liable for duties or taxes in your country send us an email to sales@agenteighteen.com and we can discuss options to eliminate this cost.

HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?

The instant your item/s have been shipped, you will be notified via email.

HOW CAN I TRACK MY ORDER?

Once your order has been fulfilled by our warehouse you will be emailed with tracking information so you can track your order.

WHAT SIZE AM I?

We have a size guide specifically developed to help you find the correct size based on your height and weight. If you have viewed the size guide and are still unsure please email us and one of our team will help you work out the best fit.

WHAT CURRENCY WILL I BE CHARGED IN?

All transactions are charged in AUD. We do have a currency converter that shows you what the cost will be in your local currency for your convenience.

WHERE CAN I GO TO TRY A SUIT ON?

Please click here to go to our store locator to find a stockist near you.

If we have not been able to answer your question please email us at people@agenteighteen.com we will be more than happy to help.


RETURNS

 

FIT WASNT QUITE RIGHT? NO WORRIES, WE OFFER FREE RETURNS*

OUR TERMS

- Item must be returned within 30 days of receipt.
- Item must be unworn and returned in original condition.
- Product must have all tags, including all AGNT hangtags, attached.
- Any product marked “Final Sale” cannot be returned.
- All returns must include the original packaging (Excluding postal labels)

Please contact us for instructions on how to return your item at people@agenteighteen.com

* We do not offer Free Returns on "Sale Items" Any items purchased during a Sale/Promotion will incur the following charges:

Customer will be responsible for return postage costs.

REFUNDS & PROCESSING*

If you wish to return an item you may do so in accordance with the following:

- You must notify AGNT within 30 days of accepting delivery of the Item and arrange return of the Item within 30 days after notification.
- You must notify AGNT by email people@agenteighteen.com to obtain a RA number (Return Authorisation number)
- You must provide a "proof of purchase", being either an invoice or email confirmation from AGNT.
- Item must be returned using the returns satchel provided. (Excludes Sale items)
- We only accept returns or exchanges for purchases made on the Agent Eighteen website - www.agenteighteen.com
- Refunds or Store credits will be processed upon receipt of the returned item/s. You will be notified via email once processed.

* Refunds will incur the following charges:

- Orders between $50 - $150 will be refunded less a $30 Postage/Handling Fee
- Orders between $150 - $300 will be refunded less a $50 Postage/Handling Fee
- Order above $300 will be refunded less a $60 Postage/Handling Fee

WHOLESALE


If you are an online store or bricks and mortar store and would like to stock Agent Eighteen products you can easily sign up for a drop ship or wholesale account or both. We offer Free worldwide shipping to all our drop shippers and wholesale account holders, we ship direct from our central warehouse in China. There is no cost to sign up for a wholesale account, but you must complete the following steps:

1. Create and account (Select "Register" from the Login drop down menu in the header and enter your details)
2. Request that we convert your account into a drop ship or wholesale account by emailing wholesale@agenteighteen.com please provide your registration email, Name, website and shop name.

After your application has been approved you will be sent a confirmation email. Every order you place must meet the following criteria to activate your wholesale discount, which you'll view as you browse our online shop:

- You must be signed into your account to view wholesale pricing
- You must order a minimum of 5 units to be eligible for wholesale discount

(Please Note: Drop Ship accounts have no minimum order but slightly less margin. If you are after a Drop Ship and a Wholesale account you need to apply for two individual logins with separate email addresses.)

All wholesale orders are shipped via International Courier and full tracking is provided. We also have a DHL option available for express deliveries.
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