All items marked as "In Stock" and available for purchase are stocked in our warehouse. All orders will be dispatched within 24-48 hrs depending on the order volume we are experiencing, please allow 5-10 days delivery if you selected Standard Shipping at checkout. We offer a 3-5 day express service option with DHL.
All standard delivery parcels are sent via EMS and all prices include tracking & insurance. Once your order is fulfilled by us you will be sent your tracking number via the e-mail address you provided at checkout.
Orders made on weekends and public holidays will be dispatched the following business day.
We pick, pack and process your order as fast as possible once you have clicked the ‘BUY NOW’ button. Due to this we are unable to make changes to your order including your delivery details, items, sizes or removing items from your order. Your local courier may require a signature upon receipt of delivery.
For standard Australian deliveries, if you are not available at the address specified by you when the courier delivers your product, your product will be dropped off at the nearest Australia Post for pick up. The courier will leave a note in your post box notifying you of the missed delivery and where they may be picked up.
Agent Eighteen is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
INTERNATIONAL DELIVERY INFORMATION
For International orders we use EMS, we also offer a DHL Express option at additional cost. If you require a specific service or instruction please specify in the "notes" section on checkout and we will see if it is available.
All International orders will be delivered within 5-10 working days for Standard Shipping and 3-5 working days for DHL dependant on location.
Postage is Free and tracking is always provided via automated e-mail.
COUNTRIES WE SHIP TO
We ship to all Countries via this online store. If you are unable to find your country via our country selector drop down please email us direct for assistance.
TAXES AND DUTIES
All orders are packed and fulfilled by our warehouse in China. Customers may be liable for any customs and import duty and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. We will go to every effort in order to eliminate these potential charges, in most instances your order is likely to fall under the tax free threshold for your country, if not there are options. It is extremely rare that any of our customers are charged Taxes and or duties on their purchases.