REGISTERED CUSTOMERS

If you have an account with us, log in using your email address

NEW CUSTOMERS

By creating an account with our store, you will be able to move through the checkout process faster, store mutiple shipping addresses, view and track your orders in your account and more.

CHOOSE YOUR STORE FRONT

AGNT store fronts are determined by the shipping address, please make sure you are browsing the correct store before adding items to your cart.

YOU ARE ON

This store ships to all destinations.

SHIPPING & DELIVERY

 

All items marked as "In Stock" and available for purchase are stocked in our warehouse. All orders will be dispatched within 24-48 hrs depending on the order volume we are experiencing, please allow 5-10 days delivery if you selected Standard Shipping at checkout. We offer a 3-5 day express service option with DHL.

All standard delivery parcels are sent via EMS and all prices include tracking & insurance. Once your order is fulfilled by us you will be sent your tracking number via the e-mail address you provided at checkout.

    IMPORTANT INFORMATION

    Orders made on weekends and public holidays will be dispatched the following business day.
    We pick, pack and process your order as fast as possible once you have clicked the ‘BUY NOW’ button. Due to this we are unable to make changes to your order including your delivery details, items, sizes or removing items from your order. Your local courier may require a signature upon receipt of delivery.

    For standard Australian deliveries, if you are not available at the address specified by you when the courier delivers your product, your product will be dropped off at the nearest Australia Post for pick up. The courier will leave a note in your post box notifying you of the missed delivery and where they may be picked up.
    Agent Eighteen is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

      INTERNATIONAL DELIVERY INFORMATION

      For International orders we use EMS, we also offer a DHL Express option at additional cost. If you require a specific service or instruction please specify in the "notes" section on checkout and we will see if it is available.
      All International orders will be delivered within 5-10 working days for Standard Shipping and 3-5 working days for DHL dependant on location.
      Postage is Free and tracking is always provided via automated e-mail.

      COUNTRIES WE SHIP TO

      We ship to all Countries via this online store. If you are unable to find your country via our country selector drop down please email us direct for assistance.

      TAXES AND DUTIES

      All orders are packed and fulfilled by our warehouse in China.  Customers may be liable for any customs and import duty and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. We will go to every effort in order to eliminate these potential charges, in most instances your order is likely to fall under the tax free threshold for your country, if not there are options. It is extremely rare that any of our customers are charged Taxes and or duties on their purchases.

      FAQS

       

      You do not need to create an account to place an order, you can choose to create an account or simply check out as a guest.

      WHICH COUNTRIES DO YOU SHIP TO?

      We ship to all countries from our central fulfillment centre.

      DO YOU OFFER FREE SHIPPING?

      We certainly do...

      FREE REGULAR EXPRESS POST ON ALL ORDERS OVER $150
      FREE DHL EXPRESS POST ON ALL ORDERS OVER $300

      IF I SPEND UNDER THE MINIMUM AMOUNT FOR FREE SHIPPING WHAT ARE THE SHIPPING COSTS AND HOW LONG WILL IT TAKE?

      Please see pricing and delivery times below:

      SERVICE COST ESTIMATED DELIVERY TIME TRACKING
      Regular Express Post $15AUD 5 - 7 business days Yes
      DHL Express Post $20 3 - 5 business days Yes

      WHERE DO YOU SHIP FROM?

      All our products are shipped from our warehouse in Hong Kong unless stated otherwise.

      WHAT PAYMENT METHODS DO YOU ACCEPT?

      We currently accept Visa, Mastercard and American Express debit and credit cards. We also have Paypal as an option and Afterpay.

      WILL I HAVE TO PAY DUTIES OR TAXES?

      Generally only items over $500 are subject to duties and taxes so in most cases you will not be liable. If you are concerned that you may be liable for duties or taxes in your country send us an email to sales@agenteighteen.com and we can discuss options to eliminate this cost.

      HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?

      The instant your item/s have been shipped, you will be notified via email.

      HOW CAN I TRACK MY ORDER?

      Once your order has been fulfilled by our warehouse you will be emailed with tracking information so you can track your order.

      WHAT SIZE AM I?

      We have a size guide specifically developed to help you find the correct size based on your height and weight. If you have viewed the size guide and are still unsure please email us and one of our team will help you work out the best fit.

      WHAT CURRENCY WILL I BE CHARGED IN?

      All transactions are charged in AUD. We do have a currency converter that shows you what the cost will be in your local currency for your convenience.

      WHERE CAN I GO TO TRY A SUIT ON?

      Please click here to go to our store locator to find a stockist near you.

      If we have not been able to answer your question please email us at people@agenteighteen.com we will be more than happy to help.

      0 ITEM IN BAG
      TOTAL: $0.00

      TERMS OF USE

      At Agent Eighteen, we always endeavor to ensure that our customers are first priority. If you have any issues or queries please do not hesitate to contact us, we will do what we can to ensure the best service possible.

      Application of these Terms of Use

      (Site) is owned and operated by Agent Eighteen Pty Ltd (ACN 140 349 739) (TA – Agent Eighteen, we, our, us).

      Agent Eighteen provides the Site as a venue for people to access information and to place orders for products that are offered for sale by Agent Eighteen through the Site (Products).

      The use of this Site is governed by these terms and conditions and the privacy policy. Please read the Terms of Use carefully. Your use of this Site indicates your acceptance of the Terms of Use.

      You (User, you, your) indicate your acceptance of these Terms of Use by accessing, using and/or placing an order for Products using the Site.

      These Terms of Use shall replace any subsequent terms or conditions included by you with any purchase order for Products using the Site, whether or not your terms or conditions are signed by Agent Eighteen.

      Variation of these Terms of Use

      Agent Eighteen may make changes to this Site and these Terms of Use at any time. If we change these Terms of Use we will publish an updated version under the 'Terms' link on the Site. Your access or use of the Site after an updated version of these Terms of Use has been made available on the Site indicates your acceptance of the updated Terms of Use.

      Accounts and passwords

      If you create an account for using any of the services or features available on the Site, you are responsible for all use of your username and/or password and must keep these details secure.

      Agent Eighteen may close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) which disrupt any of our services or is an attempt to hide the use of multiple accounts. If you use multiple logins for the purpose of disrupting the Site or other users you may have action taken against all of your accounts.

      Your Content

      You may be able to upload and publish materials to or through the Site, including text, images, information, comments and other data, via email, comment, post, blog, enquiry or other means (Content). You own any Content you upload and publish (Your Content). Other Users own any Content they upload and publish (User Content).

      Responsibility for Your Content

      You create and provide us with Your Content at your own risk and you are personally responsible and liable for Your Content. By uploading and publishing Your Content, you acknowledge that it does not contain any confidential information and may be seen by others.

      Agent Eighteen has discretion of the use of Your Content on the Site. We are not obliged to use, maintain or display Your Content on the Site. If we do use Your Content we may use it to publicise and promote us and the Site. You are not entitled to any payment from us for Your Content or our use of it.

      Prohibitions on Your Content

      Your Content must not include anything which:

      (a) you do not have the right to disclose under law or an obligation you have to a third party (such as confidentiality agreements);

      (b) reveals your or another person’s identity or sensitive information, such as names, email addresses, phone numbers or addresses;

      (c) infringes or can possibly infringe rights, including intellectual property rights (such as copyrights and trademarks of others); or

      (d) is or can be taken by any others as being harmful, threatening, abusive, harassing, vulgar, obscene, invasive of privacy, immoral or otherwise offensive or illegal.

      If you fail to abide by these prohibitions on your content, you may receive an email from Agent Eighteen informing you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts. This action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or all areas of Agent Eighteen.

      Our use of Your Content

      By submitting Your Content through the Site, you grant us (our successors and our related bodies corporate, partners and their successors) a royalty-free, irrevocable, non-exclusive licence to use in any way, part or all of Your Content in any medium (including but not limited to the Site), by any means and for any purpose (including commercial purposes), and to authorise others to do so. Agent Eighteen, our successors, assignees and licensees may do or omit to do anything to Your Content which may infringe your moral rights in Your Content, including editing, altering and reproducing Your Content in any manner or context, in perpetuity throughout the world.

      Monitoring, modification and removal of Content

      We do not monitor, verify, approve, endorse, sanction, encourage, support or agree with Your Content or User Content including without limitation any comments, opinions or statements submitted, uploaded or otherwise posted on the Site.

      We may, but have no obligation to, amend, supplement, delete or update Our Content (defined below), Your Content or User Content, without notifying you and at our sole discretion. However, we may remove any defamatory, misleading, false, offensive or otherwise illegal material (including in Your Content) that we become aware of, without notifying you.

      Interactions with other Users

      Other Users may not comply with these Terms of Use and could post Content which breaches our Terms of Use. You should take care when interacting with other Users of the Site.

      You indemnify and hold us harmless for any actions of any other User and any dispute or claim that you may make against any other User, irrespective of whether it relates to the use of the Site.

      No illegal use

      You must not use the Site in any manner or for any purpose which is illegal.

      Our Content

      All materials displayed on the Site, including without limitation, all text, graphics, advertisements, names, logos, trade marks, applications and software (whether registered or not) (Our Content) are our property or the property of their respective owners (including our licensors and other Users) and are protected by copyright, trade mark and other intellectual property laws.

      You may use Our Content for your personal, non-commercial purposes, such as to obtain information about Products and/or place an order for Products using this Site. Except where the law expressly allows, you may not use, reproduce, modify, distribute, post, transmit, distribute, publish or create derivative works from, or use for any commercial purpose, any part of Our Content.

      To the extent allowed by law, Agent Eighteen does not guarantee the accuracy, completeness, security or currency of Our Content or User Content and we have no liability to you for your use or reliance on Our Content or User Content.

      Any unauthorised use of the materials appearing on this Site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.

      Agent Eighteen reserves all other rights not expressly granted.

      Outbound links

      The Site may contain hyperlinks to sites operated by third parties (including social media sites) (Linked Sites). Access to Linked Sites is provided for convenience only and you are responsible for deciding whether you want to use a Linked Site. You access these sites and use or buy their products and services solely at your own risk.

      When you access and use Linked Sites, you are subject to their terms and conditions of use. Agent Eighteen does not control or endorse and are not responsible for any features, content, Products or other materials on or available from a Linked Site. Any rights, claims or actions you may have in respect of a Linked Site can only be brought directly against the owners or operators of the Linked Site.

      Agent Eighteen may receive payments and/or commissions from owners or operators of Linked Sites and you will not have any claims, benefits or rights on these payments.

      Liability and indemnity

      To the extent permitted by law, Agent Eighteen and its directors, officers, employees, agents and contractors exclude all liability to you in connection with the Site. You indemnify and hold us harmless for any and all claims, loss or damage however arising, (whether in negligence or otherwise) in connection with:

      (a) your failure to comply with these Terms of Use;

      (b) your use, misuse of reliance on the Site, Our Content, User Content or Linked Sites;

      (c) your Content, including its use, misuse or misappropriation; or

      (d) any other acts or omissions by you.

      Site Disclaimers

      Consumers have certain rights under the Australian Consumer Law and similar state and territory legislation (ACL). Nothing in these Terms of Use excludes any rights you have under the ACL in respect of the Site. Subject to the previous sentence, you acknowledge that your use of the Site, Our Content, Your Content, User Content and Linked Sites, is entirely at your own risk and are provided without warranty, either express or implied.

      We do not accept responsibility for any interference, loss or damage to your data, computer system, or mobile device which arises in connection with your use of the Site. Although reasonable precautions have been taken, we do not guarantee that access to the Site will be uninterrupted, or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted on the Site.

      Privacy

      You may be asked to input information about yourself on different areas of the Site. If so, we will only use that information in accordance with our Privacy Policy.

      Termination

      We may terminate your access to the Site (or any part of it) at any time without reason and without notice. These Terms of Use survive any such termination.

      Force Majeure

      Agent Eighteen will not be liable for any delay in performing any of its obligations if the delay is caused by circumstances beyond its reasonable control, such as failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.

      Transfer and Assignment

      If Agent Eighteen merges with, sells to or otherwise changes control of its business or the Site, we may, without giving you notice or seeking your consent, transfer or assign to a third party, personal information, content and rights that Agent Eighteen has collected from you and any agreements it had made with you in connection with your use of the Site.

      Severability

      If any part of these terms is found to be void, invalid, unlawful or unenforceable, then that part will be severed from these terms and the remaining terms will remain in force and comprise the agreement between you and Agent Eighteen.

      Waiver

      The failure by Agent Eighteen to exercise or enforce any right or provision under these terms will not constitute a waiver of the right or provision. Any waiver of any provision under these terms will only be effective if it is in writing and signed by Agent Eighteen.

      Jurisdiction

      These Terms of Use are governed by the laws in force in Australia and you submit to the non-exclusive jurisdiction of the courts in that place.

      If you access this Site in a jurisdiction other than Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. Agent Eighteen makes no representations that the content of the Site complies with the laws of any country outside Australia.

      Contacting Us

      If you have any questions about these Terms of Use, please contact us using the information below:

      Sales

      Sale items cannot be exchanged or refunded. Sale prices apply only to items ordered during the sale - items ordered before or after the sale will not have prices adjusted to include discounts. Sale start and end dates and times are in Australia Eastern Standard Time, and can be altered at Agent Eighteen’s discretion.

      people@agenteighteen.com

      Agent Eighteen Pty Ltd - 
2/44 Deering Street, Ulladulla, NSW 2539

      ACN: 140 349 739

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