All items marked as "In Stock" and available for purchase are stocked in our warehouse. All orders will be dispatched within 24-48 hrs depending on the order volume we are experiencing, please allow 5-10 days delivery if you selected Standard Shipping at checkout. We offer a 3-5 day express service option with DHL.
All standard delivery parcels are sent via EMS and all prices include tracking & insurance. Once your order is fulfilled by us you will be sent your tracking number via the e-mail address you provided at checkout.
Orders made on weekends and public holidays will be dispatched the following business day. We pick, pack and process your order as fast as possible once you have clicked the ‘BUY NOW’ button. Due to this we are unable to make changes to your order including your delivery details, items, sizes or removing items from your order. Your local courier may require a signature upon receipt of delivery.
For standard Australian deliveries, if you are not available at the address specified by you when the courier delivers your product, your product will be dropped off at the nearest Australia Post for pick up. The courier will leave a note in your post box notifying you of the missed delivery and where they may be picked up. Agent Eighteen is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
INTERNATIONAL DELIVERY INFORMATION
For International orders we use EMS, we also offer a DHL Express option at additional cost. If you require a specific service or instruction please specify in the "notes" section on checkout and we will see if it is available. All International orders will be delivered within 5-10 working days for Standard Shipping and 3-5 working days for DHL dependant on location. Postage is Free and tracking is always provided via automated e-mail.
COUNTRIES WE SHIP TO
We ship to all Countries via this online store. If you are unable to find your country via our country selector drop down please email us direct for assistance.
TAXES AND DUTIES
All orders are packed and fulfilled by our warehouse in China. Customers may be liable for any customs and import duty and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. We will go to every effort in order to eliminate these potential charges, in most instances your order is likely to fall under the tax free threshold for your country, if not there are options. It is extremely rare that any of our customers are charged Taxes and or duties on their purchases.
You do not need to create an account to place an order, you can choose to create an account or simply check out as a guest.
WHICH COUNTRIES DO YOU SHIP TO?
We ship to all countries from our central fulfillment centre.
DO YOU OFFER FREE SHIPPING?
We certainly do...
FREE REGULAR EXPRESS POST ON ALL ORDERS OVER $150 FREE DHL EXPRESS POST ON ALL ORDERS OVER $300
IF I SPEND UNDER THE MINIMUM AMOUNT FOR FREE SHIPPING WHAT ARE THE SHIPPING COSTS AND HOW LONG WILL IT TAKE?
Please see pricing and delivery times below:
ESTIMATED DELIVERY TIME
Regular Express Post $15AUD
5 - 7 business days
DHL Express Post $20
3 - 5 business days
WHERE DO YOU SHIP FROM?
All our products are shipped from our warehouse in Hong Kong unless stated otherwise.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept Visa, Mastercard and American Express debit and credit cards. We also have Paypal as an option and Afterpay.
WILL I HAVE TO PAY DUTIES OR TAXES?
Generally only items over $500 are subject to duties and taxes so in most cases you will not be liable. If you are concerned that you may be liable for duties or taxes in your country send us an email to email@example.com and we can discuss options to eliminate this cost.
HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?
The instant your item/s have been shipped, you will be notified via email.
HOW CAN I TRACK MY ORDER?
Once your order has been fulfilled by our warehouse you will be emailed with tracking information so you can track your order.
WHAT SIZE AM I?
We have a size guide specifically developed to help you find the correct size based on your height and weight. If you have viewed the size guide and are still unsure please email us and one of our team will help you work out the best fit.
WHAT CURRENCY WILL I BE CHARGED IN?
All transactions are charged in AUD. We do have a currency converter that shows you what the cost will be in your local currency for your convenience.
WHERE CAN I GO TO TRY A SUIT ON?
Please click here to go to our store locator to find a stockist near you.
If we have not been able to answer your question please email us at firstname.lastname@example.org we will be more than happy to help.