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SHIPPING & DELIVERY

 

All items marked as "In Stock" and available for purchase are stocked in our warehouse. All orders will be dispatched within 24-48 hrs depending on the order volume we are experiencing, please allow 5-10 days delivery if you selected Standard Shipping at checkout. We offer a 3-5 day express service option with DHL.

All standard delivery parcels are sent via EMS and all prices include tracking & insurance. Once your order is fulfilled by us you will be sent your tracking number via the e-mail address you provided at checkout.

    IMPORTANT INFORMATION

    Orders made on weekends and public holidays will be dispatched the following business day.
    We pick, pack and process your order as fast as possible once you have clicked the ‘BUY NOW’ button. Due to this we are unable to make changes to your order including your delivery details, items, sizes or removing items from your order. Your local courier may require a signature upon receipt of delivery.

    For standard Australian deliveries, if you are not available at the address specified by you when the courier delivers your product, your product will be dropped off at the nearest Australia Post for pick up. The courier will leave a note in your post box notifying you of the missed delivery and where they may be picked up.
    Agent Eighteen is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

      INTERNATIONAL DELIVERY INFORMATION

      For International orders we use EMS, we also offer a DHL Express option at additional cost. If you require a specific service or instruction please specify in the "notes" section on checkout and we will see if it is available.
      All International orders will be delivered within 5-10 working days for Standard Shipping and 3-5 working days for DHL dependant on location.
      Postage is Free and tracking is always provided via automated e-mail.

      COUNTRIES WE SHIP TO

      We ship to all Countries via this online store. If you are unable to find your country via our country selector drop down please email us direct for assistance.

      TAXES AND DUTIES

      All orders are packed and fulfilled by our warehouse in China.  Customers may be liable for any customs and import duty and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. We will go to every effort in order to eliminate these potential charges, in most instances your order is likely to fall under the tax free threshold for your country, if not there are options. It is extremely rare that any of our customers are charged Taxes and or duties on their purchases.

      FAQS

       

      You do not need to create an account to place an order, you can choose to create an account or simply check out as a guest.

      WHICH COUNTRIES DO YOU SHIP TO?

      We ship to all countries from our central fulfillment centre.

      DO YOU OFFER FREE SHIPPING?

      We certainly do...

      FREE REGULAR EXPRESS POST ON ALL ORDERS OVER $150
      FREE DHL EXPRESS POST ON ALL ORDERS OVER $300

      IF I SPEND UNDER THE MINIMUM AMOUNT FOR FREE SHIPPING WHAT ARE THE SHIPPING COSTS AND HOW LONG WILL IT TAKE?

      Please see pricing and delivery times below:

      SERVICE COST ESTIMATED DELIVERY TIME TRACKING
      Regular Express Post $15AUD 5 - 7 business days Yes
      DHL Express Post $20 3 - 5 business days Yes

      WHERE DO YOU SHIP FROM?

      All our products are shipped from our warehouse in Hong Kong unless stated otherwise.

      WHAT PAYMENT METHODS DO YOU ACCEPT?

      We currently accept Visa, Mastercard and American Express debit and credit cards. We also have Paypal as an option and Afterpay.

      WILL I HAVE TO PAY DUTIES OR TAXES?

      Generally only items over $500 are subject to duties and taxes so in most cases you will not be liable. If you are concerned that you may be liable for duties or taxes in your country send us an email to sales@agenteighteen.com and we can discuss options to eliminate this cost.

      HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?

      The instant your item/s have been shipped, you will be notified via email.

      HOW CAN I TRACK MY ORDER?

      Once your order has been fulfilled by our warehouse you will be emailed with tracking information so you can track your order.

      WHAT SIZE AM I?

      We have a size guide specifically developed to help you find the correct size based on your height and weight. If you have viewed the size guide and are still unsure please email us and one of our team will help you work out the best fit.

      WHAT CURRENCY WILL I BE CHARGED IN?

      All transactions are charged in AUD. We do have a currency converter that shows you what the cost will be in your local currency for your convenience.

      WHERE CAN I GO TO TRY A SUIT ON?

      Please click here to go to our store locator to find a stockist near you.

      If we have not been able to answer your question please email us at people@agenteighteen.com we will be more than happy to help.

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      Beneath

      A FILM BY TYGE LANDA

      "It's been about 6 months since the release of Beneath and the response has been really encouraging. My first real production in this sport and I was really keen to make it original, that was the goal for me from when I started shooting to when I exported the file. We had a great premiere outside the Board Lounge with over 120 people and since the digital release went on sale october 20 sales have been solid. The first few weeks especially there was a lot of hype about it and it was pretty nuts to see how many people were amping on it. All the riders were stoked on their sections and how they were portrayed as well as Agent Eighteen helping produce the film. The movie was about encouraging people to have confidence in themselves as well as pushing the boundaries and experimenting a little bit with post production and music. Moroccan Knights and Josh Rawiri scored a bunch of the tracks and I reckon that gave the film a lot of flavour. Beneath 2 is in conception stages and would likely be released mid 2015. It will be more focussed on Ben Player but also have a large amount of Agent Riders as well as a few of Ben Players peers. Thanks to all the support and everyone who purchased a digital cop of Beneath." - Tyge

       

      It became personal; you get attached to the idea and the people involved. That’s when the magic happens I reckon, once your immersed, committed and pull focus. That passion just comes alive and everything takes form. 

      "Film / Art / Music – they are all the same like that, once the love of it takes over and you stop fearing what others may think - that’s it, that’s the place I want to be working from. This project took some cool turns and movements throughout; it’s got that hi-fi action feel with a creative, photographic edge. Tight action footage mixed with wide locked off scenery shots and some candid hand held shots. These camera movements / compositions set against dramatic or clean background was the vision from the beginning.Film / Art / Music – they are all the same like that, once the love takes over and you stop fearing what others may think - that’s it, that’s the place you want to be working from. This project took some cool turns and movements throughout; it’s got that hi-fi action feel with a creative and photographic edge. Tight action footage mixed with wide locked off shots and candid hand held shots. These were the main camera movements and compositions I was after from the start."

      I wanted certain colors, tones and depths to come through in the shots. I had a rough mood board in my head and access to good locations, dramatic seasons and photogenic settings, all close to home or down the road. The subject of an athlete / person adds a lot to the shot and generally adds life and quality. I like pastels colours mixed with deep, dark blues and blacks. I went to the length of getting riders in certain wetsuits/board combos at certain locations. That probably sounds crazy but it’s just a part of who I am and I can't put that to sleep. I like the details in life and the details that can show up through motion pictures.

      The film is shot with your typical DSLR's, 5D/7D with the cinematic lifestyle shots and most of the high-speed material on the RED Epic and the Sony fs700. A mix between Canon EF glass and Canon FD glass. Few zoom lenses and a couple of primes, cut on FCX.

      Equipment is important and allows you to get a better grasp on the subject or story. The need for initiative, motivation and knowledge is probably more vital though. The ability of your equipment shouldn't outmatch your ability as an artist. Initiative; stop by the road and walk out into the field, get closer to that cliff edge, plan shots, storyboard ideas, shoot tighter, compose differently, pull focus quicker, don’t miss waves, these are the things I tell myself when working on film.

      To see what hasn’t been seen yet and bring it forward, that’s what inspires me, whether I get there or not isn’t the question. For me Film is about at least begging the question and thinking about that very concept – has this been seen like this before, what can I add through my eyes? What will people find attractive and what would the athlete/actor like to see come from it. Without a human subject you’ve just got a bunch of landscapes, scenes and empty waves, and even though they can be so beautiful and photogenic it’s the relationship with your athlete or actor that can take things to another level, nailing clips together that blow your mind and inspire. Nothing like going over good footage with a rider and both being stoked. That relationship has to be real and get a bit deep at times. I don’t want to just to set up press record while you go for a surf or shoot a scene, lets talk and reveal something fresh to the viewer, see if the rider likes his surfing shot a certain way or ask them to do that move your wanting to capture, or a variation of a movement or scene. Directing an idea or theme is a good thing, even if people reckon it’s uncool or if it feels awkward, it’s got value and provides aim/direction. I’ve seen the best results when you get a bit involved as a moviemaker, just need to find that place where the athlete/actor is comfortable and expressive. There’s nothing like a unscripted candid scene too, when you pull away from directing or speaking and sometimes it just plays out, real stuff, capturing those moments is brilliant and often the gold, but i truly believe directed shots have there place as well, even in small indie productions like this.

      Download a digital copy of the film at www.beneathfilm.com

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