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By creating an account with our store, you will be able to move through the checkout process faster, store mutiple shipping addresses, view and track your orders in your account and more.

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This store ships to all destinations.

SHIPPING & DELIVERY

 

All items marked as "In Stock" and available for purchase are stocked in our warehouse. All orders will be dispatched within 24-48 hrs depending on the order volume we are experiencing, please allow 5-10 days delivery if you selected Standard Shipping at checkout. We offer a 3-5 day express service option with DHL.

All standard delivery parcels are sent via EMS and all prices include tracking & insurance. Once your order is fulfilled by us you will be sent your tracking number via the e-mail address you provided at checkout.

    IMPORTANT INFORMATION

    Orders made on weekends and public holidays will be dispatched the following business day.
    We pick, pack and process your order as fast as possible once you have clicked the ‘BUY NOW’ button. Due to this we are unable to make changes to your order including your delivery details, items, sizes or removing items from your order. Your local courier may require a signature upon receipt of delivery.

    For standard Australian deliveries, if you are not available at the address specified by you when the courier delivers your product, your product will be dropped off at the nearest Australia Post for pick up. The courier will leave a note in your post box notifying you of the missed delivery and where they may be picked up.
    Agent Eighteen is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

      INTERNATIONAL DELIVERY INFORMATION

      For International orders we use EMS, we also offer a DHL Express option at additional cost. If you require a specific service or instruction please specify in the "notes" section on checkout and we will see if it is available.
      All International orders will be delivered within 5-10 working days for Standard Shipping and 3-5 working days for DHL dependant on location.
      Postage is Free and tracking is always provided via automated e-mail.

      COUNTRIES WE SHIP TO

      We ship to all Countries via this online store. If you are unable to find your country via our country selector drop down please email us direct for assistance.

      TAXES AND DUTIES

      All orders are packed and fulfilled by our warehouse in China.  Customers may be liable for any customs and import duty and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. We will go to every effort in order to eliminate these potential charges, in most instances your order is likely to fall under the tax free threshold for your country, if not there are options. It is extremely rare that any of our customers are charged Taxes and or duties on their purchases.

      FAQS

       

      You do not need to create an account to place an order, you can choose to create an account or simply check out as a guest.

      WHICH COUNTRIES DO YOU SHIP TO?

      We ship to all countries from our central fulfillment centre.

      DO YOU OFFER FREE SHIPPING?

      We certainly do...

      FREE REGULAR EXPRESS POST ON ALL ORDERS OVER $150
      FREE DHL EXPRESS POST ON ALL ORDERS OVER $300

      IF I SPEND UNDER THE MINIMUM AMOUNT FOR FREE SHIPPING WHAT ARE THE SHIPPING COSTS AND HOW LONG WILL IT TAKE?

      Please see pricing and delivery times below:

      SERVICE COST ESTIMATED DELIVERY TIME TRACKING
      Regular Express Post $15AUD 5 - 7 business days Yes
      DHL Express Post $20 3 - 5 business days Yes

      WHERE DO YOU SHIP FROM?

      All our products are shipped from our warehouse in Hong Kong unless stated otherwise.

      WHAT PAYMENT METHODS DO YOU ACCEPT?

      We currently accept Visa, Mastercard and American Express debit and credit cards. We also have Paypal as an option and Afterpay.

      WILL I HAVE TO PAY DUTIES OR TAXES?

      Generally only items over $500 are subject to duties and taxes so in most cases you will not be liable. If you are concerned that you may be liable for duties or taxes in your country send us an email to sales@agenteighteen.com and we can discuss options to eliminate this cost.

      HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?

      The instant your item/s have been shipped, you will be notified via email.

      HOW CAN I TRACK MY ORDER?

      Once your order has been fulfilled by our warehouse you will be emailed with tracking information so you can track your order.

      WHAT SIZE AM I?

      We have a size guide specifically developed to help you find the correct size based on your height and weight. If you have viewed the size guide and are still unsure please email us and one of our team will help you work out the best fit.

      WHAT CURRENCY WILL I BE CHARGED IN?

      All transactions are charged in AUD. We do have a currency converter that shows you what the cost will be in your local currency for your convenience.

      WHERE CAN I GO TO TRY A SUIT ON?

      Please click here to go to our store locator to find a stockist near you.

      If we have not been able to answer your question please email us at people@agenteighteen.com we will be more than happy to help.

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      W14 Collection

      24hr Forecast: Cloudy with a chance of Rain.
      Finding a window to shoot athletes for any type of marketing material for a new range is always a difficult task. No matter how organised we think we are more often than not it comes down to a last minute phone call in the spare of the moment. Days later Nick is on a plane and the well thought out campaign turns into a hit and run mission best saved for chasing a fleeting swell. This particular shoot was nothing short of the usual, days of scheduled shooting crammed into a 24hr window, red eyes and copious amounts of sweat and stress.
      Weather forecast is always overlooked! (slightly irrelevant owing to the limited window) however I give it a slight glance in the wee hours of the morning after a solid night spent in the studio. 24hr forecast - Cloudy with a chance of rain, perfect!
      We arise a few hours later to the faint pitter patter of rain drops falling on the roof, we cross our fingers and drive to the first location with a few suits and a foggy recollection of places I mapped out in my head days earlier.
      Have it be told luck was on our side and against all odds we ended up striking some gold amongst the dreary weather. These are 5 of my favourite.

      Location One:

      We had planned for some early morning golden light but a lack of sleep and lack of alarm meant we had to improvise. It rained on us the entire time we were at this location, however looking back over the images I feel it added to the theme we were going for. This image draws relevance to the relaxed, classic styling of the Winston and compliments its earthy tones.

      Location Two:

      This is probably my favourite image of the entire shoot. I am super pumped on how this Heritage Green suit turned out and really wanted to compliment the modern design yet vintage feel. Ive had this location in my mind for a while and the weather this day couldn't have been better for this scene. Everything came together to capture this shot, timeless, classic, vintage and future all wrapped up in a beautiful wintery backdrop. Nick's colonial hair style sets it off nicely.

      Location Three:

      This more of a funny image than a favourite, well I guess that sort of makes it a favourite. After shooting the first two locations Nick was wet and starting to get hungry which led to slight frustration. We had a long drive to the third location and pulled over to shoot a few images for textures last minute along the way. As nick was suiting up a man pulled over and politely informed us the owner would shoot us if we were seen on his property. We thanked him kindly for the information and proceeded none the less. Naturally it was a rushed ordeal that Nick wasn't overly impressed with, in our haste Nick over ruled my warning of the spanking new electric fence that had been installed. Moments later he had a few hundred volts running through his body and there was no need for that second caffeine pick me up.

      Location Four:

      Nothing beats a good hedge texture, especially one as meticulously looked after as this. I stumbled across this particular hedge whilst flicking through a friends wedding portfolio book. I instantly knew it had to be used in the look-book, we drove almost 2 hours just for this image and almost turned around owing to its location being amongst a private and exclusive residence that belonged to a wealthy individual. The sign at the entrance read - Private Property, entry strictly by appointment only. Thankfully the owner was understanding and willing to overlook the two barefooted men casually strolling through the immaculate gardens. He didn't even flinch when Nick popped around the corner and resurfaced wearing rubber attire. What of it.

      Location 5:

      This is my second favourite suit in the collection and the final image of the day. The goal was to find a scene that matched the tones of the suit. Navy, Black and Earthy Cashew. The rock platforms and cliff edges of the Sth Coast instantly sprang to mind, however this particular spot was not my first choice. It had been a long day and truth be told neither of us could be bothered enduring a 1hr detour for a single shot, so we headed home and this location happened to be sitting under our nose in our own backyard. A short afternoon stroll around the headland and we found the perfect setting. Its pretty crazy how at home the suit is in this image, the added textures of the platform and uniform lines with reflection were a bonus.

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