REGISTERED CUSTOMERS

If you have an account with us, log in using your email address

NEW CUSTOMERS

By creating an account with our store, you will be able to move through the checkout process faster, store mutiple shipping addresses, view and track your orders in your account and more.

CHOOSE YOUR STORE FRONT

AGNT store fronts are determined by the shipping address, please make sure you are browsing the correct store before adding items to your cart.

YOU ARE ON

This store ships to all destinations.

SHIPPING & DELIVERY

 

All items marked as "In Stock" and available for purchase are stocked in our warehouse. All orders will be dispatched within 24-48 hrs depending on the order volume we are experiencing, please allow 5-10 days delivery if you selected Standard Shipping at checkout. We offer a 3-5 day express service option with DHL.

All standard delivery parcels are sent via EMS and all prices include tracking & insurance. Once your order is fulfilled by us you will be sent your tracking number via the e-mail address you provided at checkout.

    IMPORTANT INFORMATION

    Orders made on weekends and public holidays will be dispatched the following business day.
    We pick, pack and process your order as fast as possible once you have clicked the ‘BUY NOW’ button. Due to this we are unable to make changes to your order including your delivery details, items, sizes or removing items from your order. Your local courier may require a signature upon receipt of delivery.

    For standard Australian deliveries, if you are not available at the address specified by you when the courier delivers your product, your product will be dropped off at the nearest Australia Post for pick up. The courier will leave a note in your post box notifying you of the missed delivery and where they may be picked up.
    Agent Eighteen is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

      INTERNATIONAL DELIVERY INFORMATION

      For International orders we use EMS, we also offer a DHL Express option at additional cost. If you require a specific service or instruction please specify in the "notes" section on checkout and we will see if it is available.
      All International orders will be delivered within 5-10 working days for Standard Shipping and 3-5 working days for DHL dependant on location.
      Postage is Free and tracking is always provided via automated e-mail.

      COUNTRIES WE SHIP TO

      We ship to all Countries via this online store. If you are unable to find your country via our country selector drop down please email us direct for assistance.

      TAXES AND DUTIES

      All orders are packed and fulfilled by our warehouse in China.  Customers may be liable for any customs and import duty and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. We will go to every effort in order to eliminate these potential charges, in most instances your order is likely to fall under the tax free threshold for your country, if not there are options. It is extremely rare that any of our customers are charged Taxes and or duties on their purchases.

      FAQS

       

      You do not need to create an account to place an order, you can choose to create an account or simply check out as a guest.

      WHICH COUNTRIES DO YOU SHIP TO?

      We ship to all countries from our central fulfillment centre.

      DO YOU OFFER FREE SHIPPING?

      We certainly do...

      FREE REGULAR EXPRESS POST ON ALL ORDERS OVER $150
      FREE DHL EXPRESS POST ON ALL ORDERS OVER $300

      IF I SPEND UNDER THE MINIMUM AMOUNT FOR FREE SHIPPING WHAT ARE THE SHIPPING COSTS AND HOW LONG WILL IT TAKE?

      Please see pricing and delivery times below:

      SERVICE COST ESTIMATED DELIVERY TIME TRACKING
      Regular Express Post $15AUD 5 - 7 business days Yes
      DHL Express Post $20 3 - 5 business days Yes

      WHERE DO YOU SHIP FROM?

      All our products are shipped from our warehouse in Hong Kong unless stated otherwise.

      WHAT PAYMENT METHODS DO YOU ACCEPT?

      We currently accept Visa, Mastercard and American Express debit and credit cards. We also have Paypal as an option and Afterpay.

      WILL I HAVE TO PAY DUTIES OR TAXES?

      Generally only items over $500 are subject to duties and taxes so in most cases you will not be liable. If you are concerned that you may be liable for duties or taxes in your country send us an email to sales@agenteighteen.com and we can discuss options to eliminate this cost.

      HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?

      The instant your item/s have been shipped, you will be notified via email.

      HOW CAN I TRACK MY ORDER?

      Once your order has been fulfilled by our warehouse you will be emailed with tracking information so you can track your order.

      WHAT SIZE AM I?

      We have a size guide specifically developed to help you find the correct size based on your height and weight. If you have viewed the size guide and are still unsure please email us and one of our team will help you work out the best fit.

      WHAT CURRENCY WILL I BE CHARGED IN?

      All transactions are charged in AUD. We do have a currency converter that shows you what the cost will be in your local currency for your convenience.

      WHERE CAN I GO TO TRY A SUIT ON?

      Please click here to go to our store locator to find a stockist near you.

      If we have not been able to answer your question please email us at people@agenteighteen.com we will be more than happy to help.

      0 ITEM IN BAG
      TOTAL: $0.00

      STOCKISTS

      Aloha Surf
      44 Pittwater Road
      Manly
      NSW 2095

      E: kaz@alohasurfmanly.com.au
      T: +61 (02) 9977 3777

      Beach Street Surf Scene
      Shop 1, 3 Burra Place
      Shellharbour City Plaza
      NSW 2529

      E: plaza@beachstreetsurfscene.com.au
      T: +61 (02) 4297 7301

      Board Lounge
      Shop 1/137 Princes Hwy
      Ulladulla
      NSW 2539

      E: sales@boardlounge.com
      T: +61 (02) 4454 5204

      Bodyboard King
      Shop 5/722 Pittwater Rd
      Brookvale
      NSW 2100

      E: info@bodyboardking.com
      T: +61 (02) 8068 4545

      Coffs Outdoor World
      144 Pacific Hwy
      Coffs Harbour
      NSW 2450

      E: rob@coffsoutdoorworld.com.au
      T: +61 (02) 6652 4611

      District 5
      Unit 3/192 Maquarie Rd
      Warners Bay
      NSW 2282

      E: d5bodyboardshop@gmail.com
      T: +61 (02) 4023 5435

      Emerald Surf
      Shop 7/2 Surf Rd
      Cronulla
      NSW 2230

      E: des@emeraldsurfcity.com
      T: +61 (02) 9527 4149

      Fin Box
      Shop 1/269 Lawrence Hargrave Drive
      Thirroul
      NSW 2515

      E: info@finbox.xom.au
      T: +61 (02) 4268 2050

      Good Earth
      50 Wellington Street
      Bunbury
      WA 6230

      E: info@goodearthsurf.com.au
      T: +61 (08) 9721 5545

      Innervision Surf + Skate
      80 William Street
      Port Macquarie
      NSW 2444

      E: info@innervisionsurfskate.com.au
      T: +61 (02) 6583 7790

      Inverted
      Shop 9/122 Brisbane Road
      Mooloolaba
      QLD 4557

      E: sales@inverted.com.au
      T: +61 (07) 5477 7899

      Natural Necessity
      115 Fern Street
      Gerringong
      NSW 2534

      E: nnsurfshop@icloud.com
      T: +61 (02) 4234 1636

      Pitz
      18a/663 Newcastle Street
      Leederville
      WA 6007

      E: shop@pitz.com.au
      T: +61 (08) 9228 1615

      Slimes
      203 Central Coast Hwy
      Erina
      NSW 2250

      E: info@slimes.com.au
      T: +61 (02) 4365 5511

      Shed Nine
      362 Dundas Street
      Rye
      VIC 3941

      E: shednine@hotmail.com
      T: +61 (03) 5985 8430

      Steve’s Place
      26 Victoria Street
      Robe
      SA 5276

      E: stevesplacesurf@bigpond.com
      T: +61 (08) 8768 2094

      Surf Culture Bondi
      40 Bronte Rd
      Bondi Junction
      NSW 2022

      E: info@surfculture.com.au
      T: +61 (02) 9389 5477

      Surf FX
      127 Ferry Road
      Southport
      QLD 4215

      E: surf-fx@bigpond.com
      T: +61 (07) 5531 3199

      Surfworld Bondi
      79 Gould Street
      Bondi Beach
      NSW 2026

      E: surfworldbondi@gmail.com
      T: +61 (02) 9365 0502

      Wicks Surf
      1103 Pittwater Road
      Collaroy
      NSW 2097

      E: wicksurf@bigpond.net.au
      T: +61 (02) 9971 0760

      Comming Soon...
      Comming Soon...
      Comming Soon...
      Comming Soon...
      Comming Soon...

      Schurrer’s Surf
      6-27 Namae-ri, Hyunnam-myeon,
      Yang-Yang-gun
      Gangwon-do, Korea

      E: schurrerssurf@gmail.com
      T: +82 (10) 4940 5549

      Stay up to date on the latest product releases, promotions & team news by signing up for our newsletter.