REGISTERED CUSTOMERS

If you have an account with us, log in using your email address

NEW CUSTOMERS

By creating an account with our store, you will be able to move through the checkout process faster, store mutiple shipping addresses, view and track your orders in your account and more.

CHOOSE YOUR STORE FRONT

AGNT store fronts are determined by the shipping address, please make sure you are browsing the correct store before adding items to your cart.

YOU ARE ON

This store ships to all destinations.

SHIPPING & DELIVERY

 

All items marked as "In Stock" and available for purchase are stocked in our warehouse. All orders will be dispatched within 24-48 hrs depending on the order volume we are experiencing, please allow 5-10 days delivery if you selected Standard Shipping at checkout. We offer a 3-5 day express service option with DHL.

All standard delivery parcels are sent via EMS and all prices include tracking & insurance. Once your order is fulfilled by us you will be sent your tracking number via the e-mail address you provided at checkout.

    IMPORTANT INFORMATION

    Orders made on weekends and public holidays will be dispatched the following business day.
    We pick, pack and process your order as fast as possible once you have clicked the ‘BUY NOW’ button. Due to this we are unable to make changes to your order including your delivery details, items, sizes or removing items from your order. Your local courier may require a signature upon receipt of delivery.

    For standard Australian deliveries, if you are not available at the address specified by you when the courier delivers your product, your product will be dropped off at the nearest Australia Post for pick up. The courier will leave a note in your post box notifying you of the missed delivery and where they may be picked up.
    Agent Eighteen is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

      INTERNATIONAL DELIVERY INFORMATION

      For International orders we use EMS, we also offer a DHL Express option at additional cost. If you require a specific service or instruction please specify in the "notes" section on checkout and we will see if it is available.
      All International orders will be delivered within 5-10 working days for Standard Shipping and 3-5 working days for DHL dependant on location.
      Postage is Free and tracking is always provided via automated e-mail.

      COUNTRIES WE SHIP TO

      We ship to all Countries via this online store. If you are unable to find your country via our country selector drop down please email us direct for assistance.

      TAXES AND DUTIES

      All orders are packed and fulfilled by our warehouse in China.  Customers may be liable for any customs and import duty and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. We will go to every effort in order to eliminate these potential charges, in most instances your order is likely to fall under the tax free threshold for your country, if not there are options. It is extremely rare that any of our customers are charged Taxes and or duties on their purchases.

      FAQS

       

      You do not need to create an account to place an order, you can choose to create an account or simply check out as a guest.

      WHICH COUNTRIES DO YOU SHIP TO?

      We ship to all countries from our central fulfillment centre.

      DO YOU OFFER FREE SHIPPING?

      We certainly do...

      FREE REGULAR EXPRESS POST ON ALL ORDERS OVER $150
      FREE DHL EXPRESS POST ON ALL ORDERS OVER $300

      IF I SPEND UNDER THE MINIMUM AMOUNT FOR FREE SHIPPING WHAT ARE THE SHIPPING COSTS AND HOW LONG WILL IT TAKE?

      Please see pricing and delivery times below:

      SERVICE COST ESTIMATED DELIVERY TIME TRACKING
      Regular Express Post $15AUD 5 - 7 business days Yes
      DHL Express Post $20 3 - 5 business days Yes

      WHERE DO YOU SHIP FROM?

      All our products are shipped from our warehouse in Hong Kong unless stated otherwise.

      WHAT PAYMENT METHODS DO YOU ACCEPT?

      We currently accept Visa, Mastercard and American Express debit and credit cards. We also have Paypal as an option and Afterpay.

      WILL I HAVE TO PAY DUTIES OR TAXES?

      Generally only items over $500 are subject to duties and taxes so in most cases you will not be liable. If you are concerned that you may be liable for duties or taxes in your country send us an email to sales@agenteighteen.com and we can discuss options to eliminate this cost.

      HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?

      The instant your item/s have been shipped, you will be notified via email.

      HOW CAN I TRACK MY ORDER?

      Once your order has been fulfilled by our warehouse you will be emailed with tracking information so you can track your order.

      WHAT SIZE AM I?

      We have a size guide specifically developed to help you find the correct size based on your height and weight. If you have viewed the size guide and are still unsure please email us and one of our team will help you work out the best fit.

      WHAT CURRENCY WILL I BE CHARGED IN?

      All transactions are charged in AUD. We do have a currency converter that shows you what the cost will be in your local currency for your convenience.

      WHERE CAN I GO TO TRY A SUIT ON?

      Please click here to go to our store locator to find a stockist near you.

      If we have not been able to answer your question please email us at people@agenteighteen.com we will be more than happy to help.

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      MISSION

      To constantly advance in all areas of technology, production, environmental management and team development, whilst delivering exponential results for affiliated alliances and industry alike. Agent Eighteen will be a vehicle to spearhead new realms of freedom, progression and travel. For this to continue as the company grows we will invest heavily by strongly promoting our branding and message through structured film projects, penetrating web based marketing and unique print advertising. Whilst working strongly on community based projects the Agent Eighteen network will perform and act professionally across the board including our media teams, management, professional athletes, representatives and administration.

      OVERVIEW

      Agent Eighteen has re-emerged sparklingly in 2012 with the past 2 years dedicated to strategic, productive and innovative research and development. Extreme lengths have been taken to secure the market and technological leading wetsuit manufacturer and supplier of the highest quality materials. Essentially the most important thing about any company designing, marketing and producing a product is the product itself. The imaginative and effective marketing accompanies the core function of Agent Eighteen, which is to produce the highest quality industry leading suit with the best value and performance possible. We work hard with our suppliers and invest heavily in our supply-chain and operations so we can create savings for the customer, the average retail price for a wetsuit in our eyes, is a little high. Agent Eighteen 2012 and beyond stands up to masses who think the high price tag’s are how it must stay. We are doing our best to enable each and every ocean dweller to feel what it’s like to wear a wetsuit made of such quality, precision and innovation.

      The Agent Eighteen company and it affiliates are 35 strong. This is made up of management, international distributors, professional athletes, representatives and administration. Agent Eighteen is looking to create wealth throughout its network more and more over the years. This is wealth not just in the form of profits as the whole team is working from the same book. Our vision for a Professional company to perform under all conditions is crystal clear. The company was established in early 2006 with Owner and founder, Bryce Thurston projecting his vision into a reality. Half a decade on and it really is full steam ahead. With excellence through experience and a revolution in wetsuit design Agent Eighteen welcomes you to this site on a daily basis. Enjoy the development of the dream. We look forward to the years to come spent with our loyal customers relishing in the finest equipment at the best price possible. Agent Eighteen Pty Ltd forever stamps its name in as a company bursting with diversity and professionalism.

      ALLIANCES

      al-li-ance |ə’līəns|
      noun
      a close association of nations or other groups, formed to advance common interests or causes: a unified alliance between a diverse motor company and a design, film and marketing company to discover, document, utilise oppurtunites through film projects whilst conducting research/development and investing in promotional vehicles for the ultimate benefit of both esteemed parties.

      Agent Eighteen believes in a strong, forthwright and transparent alliance to spearhead your company in constanty evolving within investment, leadership, environmental management and community iniatives. Without the support and ideas of one another, these goals may have seemed impossible so our belief is that alliances must be built upon the lasting foundations of open communication, strategic thinking, the drive to always improve on product development, strong marketing and innovative iniatives. Agent Eighteen will continue to form alliances with companies envisioning a real passion for innovation, that is our goal, to build these relationships for fast continued growth. Our success will be shared with companies that have a vested interest in broadening not only the reach of there current market but endeavor to explore new markets with the support of Agent Eighteen, in-turn creating a larger, further esteemed, profitable and respectable portfolio.

      We look to continue working in beneficial alliances by firstly formulating informative and interactive meetings coupled with progressive proposals. Upon each of us qualifying and aligning we can then, as a team invest in both long and short term strategic, marketing vehicles through mediums such as print/magazine, film/documentary, strategic web based media and big screen cinematic action/drama. Innovative and powerful advertising campaigns will be formulated and vamped by these very iniatives to increase brand awareness and marketability. Companies aligning themselves with Agent Eighteen Pty Ltd will be working with a company driven by seeing results. With excellence through experience we now base our core values on the very things that build strong relationships. This has been a learning assisting Agent Eighteen in continuing to drive the company to acheiving our true, competitive edge.

      Throughout our company network esteemed alliances will have the opportunity to be marketed heavily worldwide through our story boarded film productions/screenings and continued documentation with a groundbreaking, professional center. Affiliated companies will continue to align themselves with this new and vibrant, yet established company. Imagine working alongside an enthusiastic, imaginative and expressive team of 31 strong worldwide. Agent Eighteen is based in cities and countries such as L.A, Chile, America, London, Europe, South Africa, Hawaii and Japan. With market share and new distribution channels in all these areas, affiliates involved will no doubt see there profile.

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